Data Deletion Instructions

Lasani is a WhatsApp Business team inbox. It processes two kinds of personal data:

• Business account data — the workspace, admins and agents that sign up to Lasani.
• End-customer conversation data — the WhatsApp phone numbers, profile info and messages of people who chat with the business. This data belongs to the business (they are the controller); Lasani stores it on their behalf.

The right person to request deletion depends on which category the data falls into. Follow the section below that matches you.

You can delete data yourself, in-app, at any time:

• Delete an individual conversation — open the chat, use the chat menu, choose "Delete chat".
• Remove an agent — Team settings → select the agent → Remove. Their access is revoked immediately.
• Disconnect a WhatsApp Business number — Workspace settings → WhatsApp numbers → Disconnect. New messages to that number will no longer be routed to Lasani.
• Delete the entire workspace — email us at privacy@lasani.site from the admin email address on file with the subject "Delete workspace". We will verify the request and remove the workspace and all its data (see section 5 below).

If you are a WhatsApp user who has been chatting with a business that uses Lasani and you would like your conversation, phone number or shared media removed from the business's records:

1. First, please contact the business directly — they are the controller of that conversation and can delete it themselves in Lasani.
2. If you cannot reach the business, or need our help, email privacy@lasani.site with the details in section 4. We will contact the business and support them in fulfilling your request.

Send an email to privacy@lasani.site and include:

• Subject line: "Data deletion request".
• Whether you are a business admin, an agent, or an end customer.
• The WhatsApp phone number or workspace name the request relates to.
• Enough context for us to identify the data (for example, the approximate date range of a conversation you want deleted).

We will confirm receipt of the request and may ask for reasonable information to verify your identity before acting on it.

Depending on the request, deletion covers:

• Workspace and workspace settings.
• Admin and agent profiles, invitations, roles and permissions.
• Connected WhatsApp Business number configurations.
• Customer contact records, conversation threads and every message (text, images, audio, video, documents).
• Notes, tags, labels, pins, stars, archives and assignment history.
• Push notification device tokens and pending emails.
• Media stored in our private object storage bucket.

A minimal audit record — that a deletion request was received and completed — may be retained where required to comply with legal obligations. Backups are purged on their normal rotation.

Once verified, deletion requests are completed in our production systems within 30 days. In-app self-service deletions (chats, agents, numbers) take effect immediately.

TravelDocx LLC, a company of FLYLOP FZE LLC
Sharjah, United Arab Emirates
privacy@lasani.site