Everything your team needs
on one WhatsApp number.

Live shared conversations

One number, the whole team. Every teammate sees the same chats update live on web and iPhone.

Assign a chat to an agent

Hand any conversation to a specific teammate so it's obvious who's answering.

Claim & unassign

Pick up an unowned chat in one tap, or drop it back for someone else.

Ownership visible to everyone

Each chat shows its current owner, so two people never reply to the same customer.

Unassigned pool

Everything nobody owns yet sits in one queue instead of quietly going unanswered.

Filters

Switch between All, Unread, Assigned to me and Unassigned to focus on what's yours.

Labels & custom lists

Tag chats with your own labels and build the lists your business actually works from.

Archive

Move finished conversations out of the way without deleting anything.

Global & in-chat search

Search every message in the workspace, or search inside one chat and jump straight to that message in context.

Starred messages

Star the messages that matter — prices, addresses, promises — and find them again instantly.

Pinned messages

Pin the key message in a chat so it stays at the top for whoever picks it up next.

Private customer notes

Leave internal notes on a customer that your team can see and the customer never can.

24-hour window countdown

Lasani shows how long you have left in WhatsApp's free 24-hour reply window, and switches you to templates when it closes.

Hold to record

Press and hold the mic to record, exactly like you're used to.

Slide to cancel

Changed your mind mid-sentence? Slide across to throw the recording away.

Slide up to lock

Slide up to lock recording hands-free so you can keep talking without holding the button.

Live waveform

Watch the waveform move as you talk, so you know it's actually picking you up.

Preview before sending

Listen back before it goes out — and re-record if it didn't come out right.

Playback speed

Speed up long notes when you're catching up on a backlog.

Play back-to-back

Play every voice note in a chat one after another without tapping each one.

Compact, high-quality audio

Voice is encoded small enough to send instantly and clear enough to understand first time.

Invite by email, with delivery status

Invite teammates by email and see whether the invite actually landed — including if it bounced and why.

Roles

Admins manage the workspace, settings and people. Agents get on with replying.

Granular per-agent permissions

Decide per person whether they can view full phone numbers, send text, send media, send voice notes, and make calls.

Permissions apply instantly

Change what an agent can do and it reaches their device immediately — no sign-out, no waiting.

Remove and re-add members

Take someone's access away instantly, and bring them back later with their history intact.

Agent availability

Agents flip between taking chats and away, so routing only reaches people who are actually there.

Auto-assignment: take-turns or balanced

Take-turns rotates each new conversation through your agents in order; balanced hands it to whoever has the fewest open chats. The owner is set the moment the customer's message lands, so there is nothing left for agents to race for — which matters most on commission-based sales teams, where whoever answers first owns the sale.

Sticky ownership

Once a chat has an owner it stays with them, including when the same customer comes back later, until an admin reassigns it.

Collision avoidance

The app shows when a teammate already has a chat open, so two agents don't type an answer to the same customer at the same time.

Ownership-first inbox

The inbox leads with who owns what, and an "Only mine" scope hides everything that isn't your responsibility.

Working hours per agent

Set each agent's timezone and weekly shifts, including night shifts and split shifts. Outside their hours the app shows a countdown to their next shift instead of the inbox, and the server refuses the write — this is enforcement, not a reminder, so it stands up as a record of hours worked. Agents stop getting notified off-shift, and admins are never locked out.

Permissions agents can see for themselves

Every agent has a screen showing exactly what they're allowed to do and when they're scheduled to work, so nobody has to ask an admin.

Internal team group chats

Talk to each other inside Lasani in group chats that are completely separate from customer conversations.

Broadcast to the whole team

Send one message to every member of the workspace, with an image if you need one.

Delivered immediately

Agents see the announcement straight away, wherever they are, via push.

Read receipts per member

See exactly who has acknowledged it and who hasn't.

Broadcasts to customer lists

Send an approved template to a filtered list of customers, in throttled batches you can cancel mid-flight.

Website chat button

A one-line script that puts a WhatsApp chat button on your own website and opens a conversation with your number.

Resolve & ratings (CSAT)

Mark a chat resolved and optionally ask for a star rating, so you know how customers actually rate your service.

Native iOS app + web dashboard

A real iPhone app for people on the floor, and a full web dashboard for people at a desk.

Keep your number and your history

Connect your existing WhatsApp Business number via Coexistence — keep using the WhatsApp Business app on your phone, and bring up to 6 months of history with you.

Push notifications with reply-from-notification

Get notified the moment a customer writes, and reply straight from the notification.

One workspace, every device

The same workspace across all your devices and all your teammates, always in sync.